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Who we are

We are The Independent Living Consultants Risborough Limited, t/a Risborough Mobility Centre. We are based at Mobility Centre, New Road, Princes Risborough, Buckinghamshire HP27 0JN in the UK. Our website address is: By using our website you consent to the collection, retention and use of your personal information. 

What do we do with personal data we collect

We only collect, keep, use or share your information for genuine business purposes, when you’ve approved us to do so, or when we’re obliged to legally. We do not buy, rent, share or trade email lists with other companies and businesses for marketing purposes. There are reasons why we use your personal details:

Basis for Processing

For us to process your personal data, we must have a legal basis for the processing. The data protection legislation sets out what these bases are. We have described below the different bases that we rely on and provided examples of the processing.


There are some contractual reasons why we have to process your personal data. When you buy a product on our website, it creates a contract between us. We need to process the personal data that you provide in order to fulfil our part of the contract. If you do not provide your details we won’t be able to complete your order.


Sometimes we are required to process the personal data that we hold about you for legal reasons – for example, if there is a product recall.

Legitimate Interests

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

We also rely on being able to process your personal data on the basis that it is in our legitimate interests. When we do this we will always consider your interests and balance any positive or negative impact relating to such processing and your legal rights relating to data protection.

If you do not want us to process any of the personal data we have listed as being processed for legitimate purposes, you have the right to object. For more information see the section below relating to your rights. Please note that if you object we may still continue to process your personal data in certain circumstances. Please also remember that if we can’t process your personal data for these purposes your customer experience may not be as enjoyable.

Our legitimate interests include:


If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Sometimes it is not essential for us to process your personal data, for example, if you would like us to notify you when an out of stock item becomes available or if you enter into a competition. In these non-essential cases we will ask whether you would like us to process your personal data. If you provide us with this consent, you may withdraw it at any time by contacting us.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at

VAT exemption declaration

On certain qualifying products we can apply zero rate VAT to your purchase to keep your costs down. To do this, we are required to comply with HMRC rules and ask you to make an Eligibility Declaration containing name, address and nature of disability or chronic sickness. We keep the Eligibility Declaration record for as long as our general VAT accounts. We may share this record with HMRC as evidence of tax compliance, but we do not use the record for any other purpose.


All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. These providers include :-


When you click on links on our store you remain on our site and covered by this privacy policy. In a small number of cases you are warned where there is an external URL. It these are clicked they will redirect to a third-party website or application, and then you are no longer governed by this Privacy Policy or our website’s Terms of Service. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. 


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your personal or credit card information, the information is encrypted between your device and our server using secure socket layer technology (SSL) Although no method of transmission over the Internet or electronic storage is 100% secure, we implement additional generally accepted industry standards.


When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. For more detailed information on our use of cookies please check our cookie policy at

Your current state: No consent given. Manage your consent.

Age of Consent

By using this site, you represent that you are at least the age of 18.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at 30 days notice, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


We work with the following suppliers in order to carry out our marketing activities.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at or by post to Independent Living Consultants, Mobility Centre, New Road, Princes Risborough HP27 0JN.