Please note that Risborough Mobility Centre have the right to adapt, change or withdraw this returns policy at any time. Please read through our returns policy before purchasing your product. This will be saved on your customer record.
Warranty Policy
New items
If your product develops a fault within your warranty period, we will fix it at our expense. If the item was originally delivered by us (not via courier) to the customer (for example a mobility scooter or riser recliner chair) we will also collect & re-deliver free of charge. If we cannot fix it, we will provide a warranty replacement. Once your warranty period ends, we can still repair your product however our standard workshop charges will apply.
Pre-owned items
If your item is pre-owned and within its shop warranty period (as outlined on your receipt) and develops a fault, then we will fix it at our expense. If the item was originally delivered by us (not via courier) to the customer (for example a mobility scooter or riser recliner chair) we will also collect & re-deliver free of charge. If we cannot fix it, we will issue a refund. Please all up to 7 working days for the refund to process. If it is over 30 days since the date or purchase (as dated on your receipt or invoice) of your pre-owned item, then we may deduct a percentage for fair and reasonable use as follows:
- 30 - 60 days old - up to 25%
- 60 - 90 days old - up to 40%
- 90+ days old - up to 50%
Please be aware that if the item is returned in a state of disrepair, the management have the sole discretion to determine an appropriate refund charge based on the items condition upon inspection. All pre-owned items when submitted for return must come with a valid receipt. Once your shop warranty period ends, we can still repair your product however our standard workshop charges will apply.
Returns Policy
Many items can be taken to try or returned to us within 14 days if unsuitable for the user. We can accept returns for the following items: -
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Any other items that are not listed above, fall under our hygiene policy below. Products can be returned within 14 days providing they are re-saleable and there are no signs of use or wear caused by the customer. This includes (where applicable) scuffs / marks on the wheels, handles & frames. Products must be returned with all accessories & any retail packaging fully intact. The management have the sole discretion to determine, upon inspection, the respective condition of the item and make any deductions where appropriate for retail packaging damage.
*Please note: rollators & walking aids with seats cannot be returned they have been delivered or used outside our showroom in line with our hygiene policy (see below).
Hygiene Policy
Hygiene and cross infection prevention are very important to us, and keeping our customers safe is our priority. For this reason, we are strictly unable to accept returns on any seating, bed, toileting & personal care products including:
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Other items we cannot accept returns for once fitted or used include: -
- Batteries
- Service parts including tyres, replacement parts & modifications
Bespoke Orders Policy
If your order is bespoke, or tailor-made, (e.g., a made to measure item, or a custom ordered size) then your order cannot be cancelled for any reason once it has been placed with our supplier. This is because once we have ordered the item, the supplier is unable to cancel the order. For this reason, we strongly recommend that you ensure all orders are correct and that the end user is 100% happy with their purchase before the order is placed. Bespoke orders also cannot be returned for any reason once they have been delivered and installed.