Are you disabled or long term sick? PAY NO VAT on selected products! Check our "VAT Relief" page for more info...

Terms and Conditions

This page (together with Terms of Website Use) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

We amend these Terms from time to time so every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. 

Information About Us

We operate the website We are a Ltd company established in England and Wales. Our registered address is Independent Living Consultants Ltd, Mobility Centre, New Road Ltd, Princes Risborough, HP27 0JN. Our VAT number is 875881269. Our company number is 5571231

Ordering & Payments

You can place your order simply and safely over the phone through a member of our friendly Sales Team, or online or in person.

VAT Relief

Some of our products do not allow for VAT relief.

If you are chronically sick or disabled you may qualify for VAT relief but must complete a valid VAT exemption certificate, explaining your circumstance, in order to meet Customs and Excise requirements. Assuming you meet the criteria, VAT will not be added (unless a particular product has compulsory VAT).

Orders that are received without ticked exemption will incur the VAT charge which will be highlighted clearly to you on our Website.

Completed VAT Relief Declarations by customers are accepted as prima facie evidence by the Company that a valid medical condition exists for exemption under The VAT Act, and no VAT will be charged on the goods purchased. If, at a later date, HMRC disputes the validity of the medical condition, you will be liable to pay the appropriate VAT that should have been applied. Under these circumstances, Independent Living Consultants reserves the right to demand that you pay the VAT amount that is due.


If for any reason the products you receive are damaged or faulty, or even unsuitable for your purpose, return them to us unused, in their original packaging, within 14 days of receipt, and we will replace the goods or refund your payment.

Secure Shopping

We accept online payments in a secure environment using Secure Socket Layering technology (SSL) by credit or debit card. This means that on any page where you enter your personal information such as credit card details, the information sent to us is encrypted to safeguard your details. Encryption prevents other internet users from accessing this information.

We have implemented a number of measures to ensure our site and your details are as secure as possible. When you send us your personal information, the link between your PC and our server is encrypted using industry standard methods (SSL). Once your information reaches our server the card details are further encrypted before being stored on our secure sever behind its firewall. Your card number is never stored in any human readable format. Our computers use your card details to take payment automatically. Our employees have no access to any sensitive customer information.

In some instances, Independent Living Consultants will contact you via telephone after an order has been placed on the site. You will be requested to confirm details of the order and answer some security questions. This will allow the order to then be processed and dispatched promptly to you. Independent Living Consultants will never request you to confirm your registration password you use to log into your account. We expect you to maintain the confidentiality of your user name and password for your ILC account.

If you receive a suspected fake ILC e-mail, or have suspicions that the website is not the valid ILC website, or if anything raises your suspicions, please report it to us at forwarding any suspicious e-mails including the full headers directly.

Damage on Delivery

Goods that arrive damaged must be reported immediately by signing the delivery note ‘Damaged On Arrival’. You MUST also inform ILC as soon as possible, preferably on the SAME DAY as delivery, that damage has been noted. Any damaged goods must be retained by the buyer for any inspection. If the delivery note is signed without the comment ‘Damaged On Arrival’ the seller cannot be held responsible for damages. Customers may be requested to supply photos of the damage sustained in delivery and dispatch.


All products are guaranteed against defects in materials or workmanship for one year, from the date of purchase, unless otherwise stated. We recommend regular visual checks to ensure your products are not showing undue signs of wear and tear.

General Enquiries

If you have a query with your order or need more information on a product please contact us as follows:

By Writing a letter to:
Customer Services, Independent Living Consultants, Mobility Centre, New Road, Princes Risborough, HP27 0JN.

By calling us on 01844 273 050

By emailing us at 


Every effort has been taken to ensure that the products supplied by ILC correspond as closely as possible to the pictures illustrated on our website and brochure, but they may vary due to the unique characteristics and variation of materials. Independent Living Consultants are not responsible for any such variations, including but not limited to the following:

We reserve the right to make any changes to product descriptions/specifications (internal or external) and any other changes where necessary.

Please check the details of the products shown on promotional publications or offers before ordering as products may differ from catalogue to website.

Price Information

The price of the goods is the price set out on the website. All prices are shown in Pounds Sterling. The price of the goods is inclusive of VAT unless stated otherwise.

The price of the goods is exclusive of postage or shipping costs.

When you place an order with us you will be making an offer to enter into a contract. Payment will be taken and we will acknowledge your order. At this point we will have entered into a binding contract with you. We will inform you when your order has been dispatched.

Privacy Policies

Independent Living Consultants are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation “GDPR”). The information that we collect about you is used in two ways – firstly, to process your order and to provide you with the best possible service. Secondly, to include you on our mailing list unless you have told us not to.

When you place an order or register on our website there is a minimal amount of information we will collect about you.

This will include: